Understanding Feedback: The ‘GPS Direction’ To Leadership Success

October 29th, 2013 / No Comments »

By Joseph Folkman

One of the most frustrating parts of getting feedback from others is that perceptions of bosses are often much different than the perspective of peers and direct reports. From an individual’s perspective, they see themselves as behaving very consistently, but the ratings from others can be present a dramatically different view. Often leaders are confused about the different ratings from various groups.

An example: Perspective is everything
Margareth is a leader in Europe. She is very dynamic and her overall leadership effectiveness rating is strong, placing her at the 91st percentile.  Recently, Margareth was given the responsibility to open up Eastern Europe for sales of a new product. She described the process as very difficult, because the group of employees continued to rely on her for frequent directions and decisions. She was very patient with them, involved them in every decision, while pushing them to make decisions on their own…….