Innovating at Scale: Building Trust

February 11th, 2014 / No Comments »

By Brad Smith

Over the past several weeks, I’ve been taking my own deeper dives on how leaders can apply General Stanley McChrystal’s concepts for making organizations more nimble and responsive. This week I wrap it up with the last of the concepts: trust.

In the military, trust is forced upon you. If you’re a soldier at a rendezvous point being picked up by a helicopter, you have no choice but to place your life in someone else’s hands. In business, trust has always been a bit harder to come by. There is a natural desire to control the process and leave as little to chance as possible.

Today’s networked economy is changing that. More and more organizations now operate in networked situations where ultimate success comes from the collective work of all. Now, as in the military, trust plays a critical role in the success of any organization.

For leaders looking to build trust, there are two key components to focus on: competence and benevolence…….